Week 1 Training is focus on Policy, Procedures and QUALITY. We can discuss time but we don’t want to rush, overwhelm or pressure for time.
Timing this week:
- Day 1-0 We don’t add their time
- Day 2-0.25 We start to count them but 15 minutes to your 60 minutes
- Day 3-0.5 We start to count them but 30 minutes to your 60 minutes
- Day 4- 0.75 We start to count them but 45 minutes to your 60 minutes
- Day 5- 0.75 to 1 We start to count them but 45/60 minutes to your 60 minutes
- Day 6 – 10 We do count their time but just request it as needed and your 100% approved
Progress is great, but don’t trust it blindly—give your work the ol’ quality check before you head out the door. Your mop might be magic, but it’s not psychic!
No Need to request extra time during this week- Angela is watching and has made room
📅 Day 1 – Orientation & Basics Day 1 Training Video
Focus: Introduction to company, quality expectations, policies.
Trainer Tasks:
- Go over app usage (Maid Central), timekeeping, supplies.
- Review 1 PM check-in and how to contact office.
- Explain our culture and what “quality” looks like.
- End of day WITH Trainee: https://form.jotform.com/212664600455048
Show:
- Tour supplies.
- How to clock in/out and check schedule.
- 1 on 1 In same room training on Kitchen, Bathrooms and Dusting- Stay in the same room the whole time
Jotform Notes:
- Quality: Medium (learning curve is okay!)
- Attitude: Are they asking questions?
*** At the end of the day, alone, fill this out. This is between you & Candice: https://form.jotform.com/212663957468167
📅 Day 2 – Core Cleaning Process
Focus: Walk through full home cleaning steps.
Trainer Tasks:
- Key Training- How to get into a clients home
- Text ahead to Client/ FYF Client Communication… Never Evers
- Show full sequence: dusting, kitchen, bath, floors.
- Watch them attempt one area solo.
- End of day WITH Trainee: https://form.jotform.com/212664600455048
- Let them be the one checking in with Maid Central daily
Show:
- Explain expectations for deep cleaning vs. maintenance.
📅 Day 3 – Tools, Checklists, and Feedback
Focus: Reinforce tools and feedback system.
Trainer Tasks:
- Quality Check Training- https://form.jotform.com/kauseway/qualitycheckform
- Show the feedback card and how we ask for reviews.
- Assign them either Wet or Dry then how to QC- Allow them to work in their own areas
- End of day WITH Trainee: https://form.jotform.com/212664600455048
Show:
- Use of steamers, vacuums, and microfiber cloths properly.
- 1 PM Training
📅 Day 4 – Add-On Services – Show them how
Trainer Tasks:
- Explain what “add-ons” are and when we do them.
- End of day WITH Trainee: https://form.jotform.com/212664600455048
- Have them do the 1PM check ins
Show:
- Fridge, oven, inside windows. (Any House)
- Hand-wiping blinds/baseboards (Any House)
📅 Day 5 – Tidy-Ups, Moves, and Service Types
Request Extra time if needed: https://form.jotform.com/200927570882158
Focus: Introduce specialty cleanings.
Trainer Tasks:
- Review what makes a Tidy-Up or Move-Out different.
- Emphasize pace and detail.
- Damage or Breakage Training- Fill out a form together for training example https://form.jotform.com/kauseway/breakageanddamageform
- Employee Resource: Wiki Training https://wiki.naturalcarecleaningservice.com/knowledgebase/
- End of day WITH Trainee: https://form.jotform.com/212664600455048
Show:
- Explain and walk through examples.
- Preform Inside Oven- You pick the house
Jotform Notes:
- Can they explain the difference back to you?
- Are they overwhelmed or engaged?
Week 2 Training is focus on Time and QUALITY- Remeber Trainees have 4 to 6 weeks to improve their time. Remind them of that
📅 Day 6 – Cleaning Wet & Dry rooms/ Time divided by 2 Tips on managing your time video
Focus: Trainee begins performing add-ons with guidance. Start stepping back more.
- Trainer Tasks:
- Every day do 1 Add on per house (fridge, windows, etc.)- You pick the house and let them do it
- Step in only to correct or prevent issues.
- Do they understand Naturalcare’s Pay system? Show them in Gusto and Maid Central https://wiki.naturalcarecleaningservice.com/knowledgebase/understanding-payroll/
- End of day WITH Trainee: https://form.jotform.com/212664600455048
Jotform Notes:
- Be honest about mistakes or extra help needed.
📅 Day 7 – 8
Focus: Build confidence in extras and pacing.
Trainer Tasks:
- Teach how to stay on pace while maintaining quality.
- Focus on small detail correction.
- End of day WITH Trainee: https://form.jotform.com/212664600455048
Jotform Notes:
- Are they improving?
- Any repeated struggles?
- Time and pace check.
*** At the end of the day, alone, fill this out. This is between you & Candice: https://form.jotform.com/212663957468167
📅 Day 9 –10 Solo Prep
Focus: Minimal assistance.
Trainer Tasks:
- Only jump in for safety or major corrections.
- Give space and observe.
- Talk to them about going solo, and what the 90 day program is
- End of day WITH Trainee: https://form.jotform.com/212664600455048
Welcome to the 90-Day Nurturing Program!
You’re not on your own—we’re here to guide you every step of the way.
Toni will work hands-on with you Day 1 and continue supporting you through check-ins, quality feedback, and goal setting. As you move into solo work, your schedule will stay light so you can focus on time and quality.
You’ll grow at your pace—with clear goals, daily support, and a team behind you. Let’s do this together!