Scheduling:

• 7-man hours per tech (14 for a team of two)
• 5-minute drive time between homes in same zip code
• 15 minutes’ drive time for zonings touch
• 15 plus for far zones depending on the map
• 30 min lunch required
• Any issues with schedule must be brought up by 7:30AM to adjust
• Zoning/Mapping is done by Service Autopilot Maps

 

FHE: Cancel or moves on DAY OF service

Field Techs:

1. Put in Missive Pest Control Group
2. SKIP on Service autopilot- Update notes

Office:

1. Send client 1 email and text to reschedule
2. Mark as LOCK OUT
3. If client reschedules, we need to create a NEW FHE/JOB for tracking purposes.

 

Recurring client cancel or skips on day of service

Field Techs:

3. Put in Missive Pest Control Group
4. SKIP on Service autopilot- Update notes

Office:

4. Send client 1 email and text to reschedule
5. Mark as LOCK OUT
6. If client reschedules, we need to create a NEW FHE for tracking purposes.
7. If clients reschedule, we leave original date as a lock out for tracking and update with new service. There is a fee for rescheduling with Lock outs

 

Reminder Emails and Text

1. Clients get a 3 day and 1-day email and text to remind them. If a client says they did not receive those emails or text, please Put in Missive Pest Control Group

 

 

Door Hangers

• Mandatory 5 around (Both next door neighbors and two houses in front) on regular recurring stops
• Light days will be schedule door hangers in and around service homes

 

Client calls with requesting redo

• When was there last service?