GAIN PERMISSION

Greeting:
Hello, thanks for calling Naturalcare! Can I help you with home cleaning or pest control today?

Transition:
Great! I’m happy to help. Can I ask you a few quick questions?

• My name is ___________________, may I have your first name?
• Let’s make sure you’re in our service area—what’s your address?
• May I get a good email for you?
• Is this number (_________) a good number to reach you at if we get disconnected?
• How many bedrooms and bathrooms do you have?
• What’s the approximate square footage of the home?

GET TO KNOW THEM

I’d love to hear more about what you’re looking for in a cleaning service.
Can you tell me a little about your space and what you’d like help with?

• Is this a move-in or move-out clean?
  → If yes: Would you like the inside of empty cabinets and drawers cleaned?
• Has your home recently been under construction or remodeled?
• Have you used a cleaning service before?
  (“We love to spoil our clients—coming home to a beautifully cleaned space is such a game-changer!”)
• What are your main goals for the cleaning?
  Any areas of focus, kids, or pets?
• If everything meets your expectations, how often were you looking to have cleanings done?

INITIAL SERVICE EXPLANATION

We use Naturalcare Electrolyzed Cleaning Solutions—made from just water, salt, and electricity. They’re tough on germs and grease but safe for kids, pets, and sensitive noses. You’ll get a deep, fresh clean without any harsh chemical smells or residue.

We offer two options for the initial clean:

🧽 Get It Clean
For homes that have been maintained in the last 30 days. Great for light to normal buildup.

🧼 Deep Clean
More like a spring cleaning. Great for normal to heavy buildup.
Includes more handwashing, a two-step ladder, and attention to fans, door frames, switches, counters, cabinet fronts, etc.

→ Which one sounds more like what you need?

Great! Now for recurring are you looking for:

• Weekly
• Bi-Weekly
• Monthly

Extras to Ask:

• Would you like the inside of the fridge or oven cleaned?
• Inside windows?
• We typically dust baseboards—do you want them handwashed?
• Do you need blinds cleaned? (We clean wood blinds, but not the 2” plastic ones.)

 

Rating:
On a scale of 1 to 5 (1 = very tidy, 5 = heavy buildup), how would you rate the current condition of your home?

CREATE COMFORT

You’ve reached the right place!

✅ In business since 2008 – Locally owned & family-run
✅ All technicians are employees, not contractors
✅ Fully trained & bring all supplies
✅ We clean & sanitize kitchens and bathrooms
✅ We dust, remove trash, make beds, change linens (if left out), vacuum & mop
✅ We clean with hot soapy water—not just spray and wipe!

GET BUY-IN

Does that sound like what you’re looking for? 😊

SCHEDULING OPTIONS

We currently have the following dates available:

Which day would you prefer?

We offer three arrival windows:

• Flexible: 8:00 AM–4:00 PM
• Morning: 8:00 AM–12:00 PM
• Afternoon: 11:00 AM–4:00 PM

👉 You can call the morning of your service for a 2-hour ETA, and your tech will also text when on their way.

FINALIZE BOOKING

Let’s lock it in!

🧼 Cleaning Level Chosen: ___________________
💲 Initial Clean Cost: $________ + tax
🧹 Recurring Price (____ frequency): $_______ + tax

(Optional: Tidy Up Clean – kitchen, bathrooms, and floors only, no dusting: $______ + tax)
(Some clients alternate full & tidy-up cleans.)

To reserve your appointment, we’ll need a credit card.
You’ll be charged after the service.

❗ No contracts. You may cancel up to 24 hours before.
After 3:00 PM the day before, we charge a $75 lockout fee (goes to the techs).

FINAL DETAILS

Our products are low impact, low odor, and we offer a complimentary lavender mist—would you like that added?

📌 NOTES:

• Client’s concerns or focus areas: _____________________________________
• Access to home (code, pet info, garage, etc.): __________________________
• Any questions we didn’t answer today? __________________________________