• Always always CALL first
• Text/ Email if a client doesn’t answer

Example:

Hello Andy! This is Candice with Naturalcare Cleaning Service. I called and left you a voice but wanted to send you a quick text. Your current home is 3.16 man hours for $158 and the tech is requesting an extra man hour which is $55.

This takes your man hours to 4.16 and cost to $213 + tax

They are needing to spend extra time for soap scum in the kitchen, bathrooms and flooring.

Do you approve the extra time?

• Have ALL the data and state facts
• Include current time and cost and then updated time and cost
• After getting approval SEND EMAIL confirmation in Maid Central