Always ask for feedback when you see the client. A simple, “is there anything you’d like us to do differently for you?” before cleaning will go a long way to establishing trust with them. Trust that you are taking good care of their home and cleaning needs.

Check their Scorecard before each clean and address what you see. If they haven’t been giving feedback, ask them to leave feedback to let you know how you are doing and if there is something they would like you to improve.

If they are leaving a 3, ask them if they have specific feedback for things you could do differently to improve the cleaning. Then do exactly what they say, and tell them in your note that you did! Sometimes you just have to ask a few times, but once your client believes you really want to know they will tell you.

WHY its important to you:

• Every 20 feedback with a 4 Ratings gets you a PTO day- Employees can earn up to 12 PTO per year! Thats a minimum of $1440 EXTRA
• Higher score Higher bonuses- Bonus potential up to $200 per month EXTRA